f778's Privacy Policy

f778 is a trusted online gaming platform operating for users in Bangladesh. When you use our website, register, or use any of our services, we collect certain information from you. The purpose of this privacy policy is to clearly inform you about what information we collect, why we collect it, and how we use and protect it.

This policy applies to all services, products, and websites of f778. By using our platform, you are considered to have given your consent to the terms of this policy. If you disagree with anything, please refrain from using our services and contact our support team.

Only individuals aged 21 or older may use f778's services. We do not knowingly collect personal information from minors.

f778 collects the following types of information in order to provide its services properly:

2.1 Information Provided Directly

• Full name and date of birth
• Valid email address
• Mobile phone number
• Password (stored in encrypted form)
• Payment-related information such as bKash, Nagad, Rocket, or Upay account numbers
• Documents submitted for identity verification

2.2 Automatically Collected Information

• IP address and device type
• Browser version and operating system
• Time and duration of site access and usage
• Cookie and session data
• Game-related activity and transaction history

f778 uses collected information for the following legitimate purposes:

• Account Management: To ensure registration, login, and account security.
• Payment Processing: To complete deposits and withdrawals via bKash, Nagad, Rocket, and Upay.
• Identity Verification: To prevent fraud and ensure account security.
• Customer Support: To resolve your issues and requests promptly.
• Service Improvement: To enhance platform performance and user experience.
• Marketing Communications: To send promotional offers and updates with your consent.
• Legal Obligations: To comply with applicable laws and regulations.
• Responsible Gaming: To identify and prevent the risks of excessive gambling.

f778 does not sell or provide your personal information to third parties for commercial purposes. However, limited information may be shared in the following circumstances:

4.1 Service Provider Partners

We work with trusted third parties to provide specific services such as payment processing, data analytics, gaming technology, and customer support. These partners are required to comply with our privacy standards and may only use information for relevant purposes.

4.2 Legal Requirements

In the case of a court order, government directive, or legal obligation, we may provide necessary information to the relevant authorities. In such cases, we provide only the minimum information required.

4.3 Fraud Prevention

Limited information may be shared with verification agencies as needed to protect accounts and prevent fraudulent activity.

f778's website uses cookies and similar tracking technologies. Cookies are small data files stored in your browser. They help us with the following:

• Keeping your login session active
• Remembering your language and preferences
• Analyzing and improving website performance
• Security and fraud prevention

f778 has implemented industry-standard technical and administrative measures to protect your information. Our security measures include:

• SSL Encryption: All data transfers are encrypted using SSL/TLS technology.
• Password Hashing: Your password is never stored directly — only an encrypted hash is kept.
• Restricted Access: Only authorized staff have access to the necessary information.
• Regular Security Reviews: Our systems undergo regular security testing.
• Firewall Protection: Our servers are protected by advanced firewalls.

However, no data transfer over the internet is completely risk-free. We are committed to providing the highest level of protection, but we cannot guarantee absolute security.

f778 retains your information only for as long as it is necessary or legally required. We follow these principles for retention:

• Information for active accounts is retained until the account is closed.
• Even after an account is closed, information may be retained for a specified period as required by law.
• Transaction records are retained for the period specified under applicable law.
• At the end of the retention period, information is securely deleted or permanently anonymized.

As a user of f778, you have the following rights:

• Right to Access: You can find out what information we hold about you.
• Right to Correction: You can request the correction of inaccurate or incomplete information.
• Right to Deletion: In certain circumstances, you can request that your information be deleted.
• Right to Restrict Processing: In certain cases, you can limit how your information is used.
• Right to Opt Out of Marketing: You can opt out of promotional communications at any time.
• Right to Complain: If you are not satisfied with how we use your information, you can file a complaint.

bKash, Nagad, Rocket, and Upay are used for transactions at f778. We take special precautions for transactions through these mobile financial services:

• Payment information is processed directly through the relevant payment gateway.
• We never store your full mobile banking PIN or password.
• Transaction records are stored in encrypted form.
• Suspicious transactions are monitored through automated systems.

To keep your payment account secure, we ask that you do not share your mobile PIN or password with anyone. No representative of f778 will ever ask for your password or PIN.

The f778 platform may sometimes have connections to third-party services or technologies. These third parties have their own privacy policies, and their collection and use of information is outside our control. We recommend reading the privacy policy of any third-party service before using it.

Game providers such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, and others also follow their own data protection policies. We have no direct responsibility for data collection by these providers.

f778's servers and services may be located in various countries. Even if your information is transferred across international borders, we ensure that such transfers are completed in compliance with appropriate security measures. We only work with servers or service providers that maintain high standards of data protection.

f778 reserves the right to amend this privacy policy at any time. For significant changes, we will:

• Note the updated date on this page.
• Notify registered users by email if necessary.
• Display a notice on the platform.

If you continue to use our services after changes have been made, you will be considered to have consented to the updated policy.

If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact our support team:

• Live Chat — 24/7 in Bengali and English
• [email protected]